Terms of Sale


Version Date: [06/07/2015] July 2015

This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the vouchers (Vouchers) listed on our website (our site) to you.

  1. General Information
    1. We operate the website www.vetvouchers.co.uk. We are Vet Vouchers Limited, a company registered in England and Wales under company number 09279460 and with our registered office Eldo House, Kempson Way, Bury St Edmunds, Suffolk, IP32 7AR. Our main trading address is Betley Orchard, 111 Lyth Hill Road, Bayston Hill, Shrewsbury, SY3 0AT. Our VAT number is [209261522].
    2. To contact us, please see our Contact Us page
    3. These Terms will apply to any contract between us for the sale of any Vouchers redeemable at participating veterinary practices to you (Contract). You should print a copy of these Terms or save them to your computer for future reference.
    4. The Voucher will be redeemable at the participating veterinary practice specified on the face of the Voucher only. The Voucher will be valid for a period of 12 months from the date of purchase. The Voucher cannot be exchanged for cash.
    5. In the unlikely event of the veterinary practice becoming insolvent some or all of the funds on the Voucher may not be available to spend. If the value of an item or service you wish to purchase is less than the value of the Voucher, the veterinary practice will not refund the difference.
  2. Our Vouchers
    1. The images of the Vouchers on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Vouchers. Your Vouchers may vary slightly from those images.
    2. All Vouchers shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Voucher you have ordered is not available and we will not process your order if made.
    3. You may only purchase Vouchers from our site if you are at least 18 years old.
    4. We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.
  3. How the contract is formed between you and us
    1. To order a Voucher, you must place an order on our site. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    2. We will confirm our acceptance of your order to you by sending you an e-mail that confirms your order and that the Vouchers have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
    3. If we are unable to supply you with a Voucher, for example, because that Voucher is no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the Vouchers, we will refund you the full amount as soon as possible.
  4. Our right to vary these terms
    1. We may revise these Terms from time to time. Whenever we revise these Terms in accordance with this clause 4, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
    2. Every time you order Vouchers from us, the Terms in force at that time will apply to the Contract between you and us.
  5. Right of return and refund
    1. You have a legal right to cancel a Contract at any time starting from the date of the Dispatch Confirmation and ending 14 days from the day after you receive the Vouchers. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Voucher, you can notify us of your decision to cancel the Contract and receive a refund.
    2. However, this cancellation right does not apply in the case of Vouchers made to your specification or clearly personalised.
    3. To cancel a Contract, please contact us in writing to tell us by sending an e-mail to [email protected].
      If you send us your cancellation notice by e-mail or post, then your cancellation is effective from the date you sent us the e-mail or letter.
    4. If you cancel a Contract we will:
      1. refund you the price you paid for the Vouchers using the method that you used to pay for the Vouchers;
      2. refund any delivery costs you have paid, although the maximum amount we will refund you will be the cost of delivery by the least expensive delivery method we offer;
      3. make any refunds due to you as soon as possible and in any event within 14 days of the day we receive the Vouchers back from you or (if you have not received the Vouchers) within 14 days of the day you inform us of your decision to cancel.
    5. If you have returned the Vouchers to us under this clause 5 because they are faulty or mis-described, we will refund the price of a defective Voucher in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
    6. If the Vouchers were delivered to you:
      1. you must return the Vouchers to us as soon as reasonably practicable.
      2. unless the Vouchers are faulty or not as described (in this case, see clause 5.5), you will be responsible for the cost of returning the Vouchers to us;
      3. you must keep the Vouchers in your possession and take reasonable care of the Vouchers while they are in your possession.
    7. As a consumer, you will always have legal rights in relation to Vouchers that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 5 or these Terms.
  6. Delivery
    1. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control.
    2. Delivery will be completed when we deliver the Vouchers to the address you gave us.
    3. The Vouchers will be your responsibility from the completion of delivery.
    4. You own the Vouchers once we have received payment in full, including all applicable delivery charges.
    5. If you live outside of the UK, you will be responsible for payment of any import duties and taxes. Please contact your local customs office for further information before placing your order.
    6. You must comply with all applicable laws and regulations of the country for which the Vouchers are destined. We will not be liable or responsible if you break any such law.
  7. Price of Vouchers and delivery charges
    1. The prices of the Vouchers will be as quoted on our site from time to time.
    2. Prices for our Vouchers may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
    3. The price of a Voucher includes VAT (where applicable) at the applicable rate chargeable in the UK when your order is confirmed.
    4. The price of a Voucher does not include delivery charges. Our delivery charges are as quoted on our site from time-to-time and will be notified to you before you confirm your order.
  8. How to pay
    1. You can pay for Vouchers using any one of the methods listed on our site, which may vary from time-to-time.
    2. Payment for the Vouchers and all applicable delivery charges is in advance. We will not charge you until we dispatch your order.
  9. Our liability
    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    2. Despite clause 9.1, we shall not, in any circumstances, be responsible for:
      1. any loss suffered in connection with the use of the Voucher;
      2. any and all amounts payable to a third party in excess of the value of the Voucher;
      3. any defect in a Voucher unless you inform us of the defect in writing within 7 days of delivery, or as soon as reasonably possible after you become aware of the defect (if later).
    3. We only supply the Vouchers for domestic and private use. You agree not to use the Voucher for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    4. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation.
  10. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 10.
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Vouchers to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  11. Communications between us
    1. When we refer, in these Terms, to "in writing", this will include e-mail.
    2. You can contact us by one of the methods listed on our Contact Us page or by post at 111 Lyth Hill Road, Bayston Hill, Shrewsbury, Shropshire, SY3 0AT.
    3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
    4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  12. Other important terms
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. These Terms are governed by English law. This means a Contract for the purchase of Vouchers through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.